We collect what we need to run PropertyGuard and nothing else. We do not sell your data. We do not use it for advertising. You can export or delete your account at any time. Inspection records are retained for legal/compliance reasons even after account deletion (de-identified after the retention period).
Contents
Scope & who we are
PropertyGuard is a property management and inspection platform operated by Teal Apex Group LLC, a business registered in the United States ("we," "us," "our"). This Privacy Policy applies to:
- The PropertyGuard website at
tealapexgroup.comand any subdomains. - The PropertyGuard mobile applications for iOS and Android.
- Any related APIs, support channels, and customer communications.
By using PropertyGuard, you agree to the practices described in this policy. If you do not agree, please do not use the service.
PropertyGuard is currently offered only to residents of the United States and Canada: the service is not directed to, and is not available for, residents of the European Economic Area, the United Kingdom, or other jurisdictions. If you access the service from outside the U.S. or Canada, you do so on your own initiative and are responsible for complying with local law.
Information we collect
We collect only what is necessary to operate, secure, and improve PropertyGuard. Categories below align with Apple App Store privacy "nutrition label" categories and Google Play Data Safety disclosures.
Information you provide directly
| Category | What it is | Why we collect it |
|---|---|---|
| Account info | Name, email, password (hashed), role (manager / tenant) | Create & secure your account |
| Profile | Phone number (optional), profile photo (optional), company / property name | Identify you to teammates and tenants |
| Property data | Addresses, unit details, lease information, asset records | Core app functionality |
| Inspection content | Photos, notes, signatures, condition ratings, work order details | Generate inspection reports |
| Payment info | Billing email and last four of card. Full card data is processed by Stripe and never stored on our servers. | Subscription billing |
| Communications | Support emails, in-app messages between manager & tenant | Provide support & in-app messaging |
Information collected automatically
| Category | What it is | Why we collect it |
|---|---|---|
| Device & usage | Device model, OS version, app version, IP address, crash logs, feature usage events | Diagnose bugs & improve reliability |
| Approximate location | City / region derived from IP | Security & fraud prevention |
| Precise location (optional) | Device GPS, only when you tag an inspection or asset | Geo-tag inspection records |
| Cookies / local storage | Session tokens, preferences (theme, last-viewed property) | Keep you signed in & remember settings |
Information from third parties
- Sign-in providers (Apple, Google): if you choose Sign in with Apple or Google we receive your name and email per your provider settings.
- Payment processor (Stripe): confirmation of successful payment and billing status.
- Email delivery (Postmark / Resend): delivery and bounce reports.
How we use information
- Provide the service: authenticate users, sync property and inspection data, generate PDF reports, deliver notifications.
- Secure the service: detect fraud, abuse, and unauthorized access; enforce our Terms.
- Support & communicate: answer your questions, send service updates, and (with consent) product news.
- Improve PropertyGuard: diagnose crashes, measure feature usage in aggregate, prioritize the roadmap.
- Comply with the law: respond to lawful requests, enforce contracts, defend legal claims.
We do not sell your personal information. We do not share it with advertising networks. We do not use your photos, inspection content, or messages to train AI models. We do not use third-party tracking SDKs for cross-app advertising or tracking. Consistent with Apple's App Tracking Transparency (ATT) policy, PropertyGuard does not request permission to track you across other companies' apps and websites.
Retention & deletion
We keep information only as long as needed for the purposes described, then delete or de-identify it.
- Active account data: kept while your account is active.
- Inspection records: retained for seven (7) years after the inspection date to support landlord and tenant legal claims, tax records, and habitability disputes. After this period, records are permanently deleted.
- Backups: encrypted backups roll off after 35 days.
- Account deletion: when you delete your account, profile, payment, and non-inspection content are deleted within 30 days. Inspection records governed by the 7 year rule above have all manager and tenant identities, email addresses, and contact details removed (de-identified); only property address and inspection metadata may persist if a co-manager or property owner on the same record still has an active account. You can request complete deletion of inspection records when no other user on the property has an active account by emailing tealapexgroup@gmail.com.
You can request export or deletion at any time at tealapexgroup@gmail.com or in-app under Settings → Account → Export / Delete.
Security
- All connections use TLS 1.2+ in transit.
- Data at rest is encrypted (AES-256) in our database and object storage.
- Passwords are hashed with bcrypt; we never see your plaintext password.
- Row-level security policies enforce that each user can only read their own records.
- Production access is limited to a small number of authorized engineers under MFA.
- We log administrative actions and review access on a quarterly basis.
No system is perfectly secure. If we discover a breach affecting your data, we will notify you and applicable regulators in line with state and federal law (typically within 72 hours of confirmation).
Your rights (U.S. & Canada)
Depending on where you live, you may have the right to:
- Access: request a copy of the personal information we hold about you.
- Correct: fix inaccuracies.
- Delete: request deletion (subject to legal retention).
- Port: receive your data in a machine-readable format.
- Object / restrict: opt out of certain processing.
- Opt out of "sale" or "sharing": under the CCPA. We do not sell or share for cross-context behavioral advertising, so this is moot, but the right is preserved.
- Withdraw consent: for any processing based on consent, at any time.
- Lodge a complaint: with your local data protection authority.
To exercise these rights, email tealapexgroup@gmail.com. We will respond within 45 days. We will not discriminate against you for exercising your rights.
Children's privacy
PropertyGuard is intended for adults (18+). It is not directed at children under 13 and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Mobile app permissions
The PropertyGuard mobile app requests only the permissions necessary for the features you use. You can revoke any permission in your device settings.
| Permission | When requested | Why |
|---|---|---|
| Camera | Adding inspection photos, scanning QR codes | Capture inspection evidence |
| Photo library | Choosing existing photos for inspections | Attach photos to records |
| Location (while in use) | Geo-tagging an inspection or asset | Verify inspection location |
| Notifications | App launch, then opt-in | Work order updates, messages from manager |
| Storage (Android) | Saving generated PDF reports | Export inspection PDFs |
| Biometrics (optional) | Sign-in with Face ID / Touch ID / fingerprint | Faster, more secure login. Biometric data is processed locally on your device by the operating system and is never transmitted to our servers. |
International data transfers
PropertyGuard servers are located in the United States. If you access the service from outside the U.S., your information will be transferred to and processed in the U.S. We rely on Standard Contractual Clauses where required for transfers from the EEA, UK, or Switzerland.
Changes to this policy
We may update this policy as the product evolves or the law changes. When we make material changes, we will:
- Update the "Last updated" date at the top.
- Notify you in-app and by email at least 30 days before the change takes effect.
- Maintain prior versions on request.
Contact us
For privacy questions, requests, or complaints:
- Email: tealapexgroup@gmail.com
- General support: tealapexgroup@gmail.com
For California residents: you may also designate an authorized agent to make a request on your behalf. Proof of authorization required.